Refund policy
Return & Refund Policy
Thank you for shopping at Scenic Route Club. We want you to be satisfied with your purchase. Please review our policy regarding returns and refunds below.
Standard Return Terms (USA & Worldwide)
Because our products are made-to-order (Print-on-Demand) specifically for you, we generally do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.
- Damaged or Defective Items: If your order arrives damaged, with a printing defect, or contains the wrong item, please contact us within 30 days of delivery at scenicrouteclubsupport@gmail.com with a photo of the issue. We will gladly send a free replacement or issue a full refund.
- Return Shipping: For defective items, you do not need to ship the item back; a clear photo is sufficient for us to process your replacement.
Right of Withdrawal for European Union Customers (EU Only)
If you are a consumer residing within the European Union, you have the legal right to cancel and return your order within 14 days of delivery for any reason, without justification.
- 14-Day Window: You must notify us of your decision to cancel your order within 14 days of receiving your package by contacting us at scenicrouteclubsupport@gmail.com
- Return Conditions: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
- Return Shipping Costs: EU customers are responsible for paying the shipping costs for returning the item, unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Refunds: Once your return is received and inspected, we will issue a full refund (including the original standard shipping cost) within 14 days to your original payment method.